Precision Garage Door of Fort Myers
Has Received 507 Reviews in:
The Naples, North Naples, South Naples Area
Average Rating: 4.91
Garage Door Repair
05/08/2024
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Did a great job on replacing our springs in garage door. Came out same day. Pricing very reasonable. Very happy with technician too.
Ryan Caughenbaugh
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
04/27/2024
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We just had the best, most efficient and very reliable service! Luke came and knew immediately what was the problem! He fixed the garage door and helped reprogram our openers!! Extremely well trained and polite! We were pleasantly pleased w the price. I would highly recommend your company and recommend LUKE! Thank you!!!
Paul Loukas
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
04/11/2024
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Great service. Tech was knowledgeable, very thorough and didn’t try to sell me in things I didn’t need. He simply pointed out things I should consider replacing at some point. Would absolutely recommend the service to others.
Richard Mclaughlin
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Repair
04/03/2024
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Gage was very professional and excellent with his work. He went over all options and prices to help us decide what should or could be done. I recommend Precision.
Paul Povlsen
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
12/12/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
On time and great repair!!
Mary ann Beattie
Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Garage Door Repair
10/26/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Sergio was great! He explained everything that he did to get our garage door working properly. He was very personable too!
Mary Hart
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
08/27/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Good BBB rating, friendly knowledgeable technician
Greg Prost
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
07/07/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I think that the service people that were sent were polite and courteous and they knew what they were doing. However, and this is the biggest complaint I have about Precision Door Service and why I will not use you again. When I experienced my initial problem in December of last year, I was told that I would have to wait for six weeks to get a service person. I could not open my garage door, so six weeks is a ridiculous thing to offer up. This time around, the first time I set the schedule up, it was for two weeks ago (it only took a week and a half this time), then was cancelled due to illness on the part of the serviceman. I had to wait another two weeks to get on your schedule and no one in their right mind would put up with these waits when you have a door that can't open. You must have more business than you can handle, so my leaving won't hurt much, but the stories I tell my considerable group of people will probably do more damage. This is a service business. When someone has a broken spring, nothing will be solved in weeks. Maybe days, but weeks, and in the first case, a month and a half...it is beyond ludicrous. Although the service was good, the company get's an "F". I also get an "F" for putting up with it. It won't happen again. No matter who I use, no matter what happens, it won't be a month and a half for an emergency. I am done with Precision. You should be ashamed and simply offer an alternative path for people who cannot get to work or to a medical emergency. Shame on you and shame on me for putting up with it. Never, ever again!
Ed Schifman
Response:
We do appreciate you reaching out and leaving a review and we are not sure why this review came through on our end on a delayed time frame so we do apologize for the delay in response but we wanted to offer a response to your claim so that when you do speak with you considerable group of people they can be sure to have the facts of your service visit. When we listened to all the recordings from the initial time you called in to make appointments, and also and follow up phone calls that were made, it seems your time frames may be off by a considerable amount so we wanted to review these time frames with you so we can see what occurred and also be on the same page. Your initial call came in 8 days after Hurricane Ian in which our buildings, our trucks suffered massive damage as well as half of our staff suffered major house damage and and or total housing loss. Unfortunately those circ*mstances put us at very limited staffing availability where we were booking out two weeks for an appointment. We offered you this appointment two weeks out, not six weeks out, and you refused and chose to end the call and seek garage door repair elsewhere. We did not service your door at that time. The next time we heard from you was on June 26, 2023 at 3:34 pm eastern standard time and you spoke with our call center. We offered our next available time frame which during booking was 5 days later on July 1, 2023 for an intermittent issue you wanted us to check out. You accepted this booking. Unfortunately due to a medical issue with one of our technicians we were forced to make schedule adjustments and did have to reschedule your appointment for July 7, just six days after your initial appointment when we had our next openings. For this call you stated "one of the doors seems to hang up a little and doesn't go up all the way, sometimes it does it and sometimes it doesn't". That service visit was completed without incident and your doors were again working as they should. Then we received this review which hopefully this response was able to clarify some time line discrepancies. We are sorry you were not completely satisfied with a longer than normal wait because of a massive hurricane and also a wait due to an illness. Sometimes situations are out of our control and both of those situations were completely out of our control and we would hope you would be able to understand. Please feel free to contact us at our main office to speak with our General Manger if there is anything else we can answer or clarify for you. We would love to get your feedback so please contact us at 941-351-2408.
The Precision Team
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Opener Install
06/24/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
The mechanic who came to work on the garage door was very professional and courteous.
Lou Tinel
Service Provided:
Garage Door Opener Install
Product:
Broken Garage Door Spring Repair
06/02/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
The receptionist was courteous and helpful in scheduling a prompt repair visit. The technician was polite, made helpful suggestions and was very clear in the options available to make the repair and the costs associated with the choices.I highly recommend Precision Garage Door for your repairs.
Cherie F
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Garage Door Repair
05/31/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Good service!
Dennis Tougas
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
05/27/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Kyandre from Precision was great. We were happily impressed that he came on a Saturday. He called on his way to our home and arrived at time expected. Kyandre replaced the springs on our door and did the work necessary for us. It was also a fair price. He gave us great customer service which means a lot to us.
Marie Gilestra-taylor
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Opener Repair
05/14/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Wonderful and efficent as always. I have recommended you to several neighbouts already. Thanks English Anne
Anne Hanly
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
03/22/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Jason was punctual, polite, and thorough
Janet Casey
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Garage Door Repair
03/13/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Precision Garage Door is simply he best in the business... they have no peer.Bill KramerNaples
Bill Kramer
Service Provided:
Garage Door Repair
Product:
Broken Garage Door Spring Repair
03/03/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Jason did a super job. He was professional, patient, and efficient.
Stephen Siegert
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
02/06/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
My wife and I are new to the area so we contacted Precision to help with our garage door that was off the tracks. Jason arrived to fix the door, get it back on the track, and tighten up the system. Our garage door opener had also stopped working, so Jason returned and installed a new opener that works perfectly. The support staff was also excellent, very professional, and returned calls immediately. They also followed up to make sure we were satisfied with the work and support. We appreciate all Precision has done for us and we highly recommend them for anyone who has garage door issues. Thank you Precision Garage Door! We appreciate you!
Tom Zuk
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
02/02/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
notified me of arrival, came came on time, fixed linkage issues between garage doors, cars, etc even though they were all installed by another company. Had similar experience with them at a pervious location couple years ago. Perfect.
David Goetz
Service Provided:
Garage Door Opener Install
Product:
Garage Door Repair
01/20/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Great service
Jim Bartolomei
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Repair
01/04/2023
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
very knowledgable technician. very service oriented.
Bettina Mckee
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener Repair
12/02/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Jason came and immediately took care of our door problems and completed a service call. I know everyone servicing garage doors are very busy. Jason acted as if we were his only customer. Great job.
Kent Wise
Service Provided:
Garage Door Opener Repair
Product:
Broken Garage Door Spring Repair
10/16/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Tyler is a hard working pro who did an excellent job for us.You are lucky to have an employee like him!
John Born
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Repair
10/06/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Great service and knowledge.
Jack Arcurie
Service Provided:
Garage Door Repair
Product:
Garage Door Opener Install
09/19/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
This company cares about customer service from the first person who answered my call to the timeliness of the technician Jason who showed. Jason was precise and professional and an expert in his field. I highly recommend this company!!
Anthony or cheri Montoro
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Install Garage Doors
08/05/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Your sales tech was very professional and great to talk to. He explained the process and answered all of my questions. Great employee to represent your company.
Michael & deborah Murray
Service Provided:
Install Garage Doors
Product:
Garage Doors
Garage Door Repair
07/18/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Excellent service at a fair price.
Frank Walker
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
07/12/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Ben was an extremely professional technician and very knowledgeable in his job. We would definitely use Precision Doors and the expertise of Ben!!
Greg Allard
Service Provided:
Garage Door Repair
Product:
Springs
Garage Door Repair
07/09/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Always great service and Ben was really good.
Barrett & amy Clayton
Service Provided:
Garage Door Repair
Product:
Garage Door Repair
07/05/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
One of my rollers broke. I called Precision and they sent out a great technician within a few hours. The Technician, Jason, was knowledgeable and friendly. Thank you for a job well done!
Kelly Knapke
Service Provided:
Garage Door Repair
Product:
Rollers
Garage Door Repair
06/22/2022
Naples, FL
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
On time, knowledgeable, professional what else can I say !
Rory & janet Dickens
Service Provided:
Garage Door Repair
Product:
Springs
