Keith Kmett, CCXP on LinkedIn: Case Study: U-Haul (2024)

“Treat your customers like guests” – Tom PetersWe should all strive to achieve brilliance in our customers’ eyes. Just as complex music from Ellington, Zappa and Collier endures beyond its time, so should your business in the eyes of your customer.But how do we get these mythical ‘raving fans’ that Anthony Robins talks about? Learn the strategies that transform companies into timeless symphonies enjoyed so much by those they serve with my latest blog for TableNetwork.https://lnkd.in/eDT6d4kE #BusinessInsights #CustomerExperience" #BusinessSuccess #CustomerLoyalty"

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What's the secret to gaining raving fans in the business world?It's like striking the right chord in a jazz piece. It’s what can maintain a great Net Promoter Score - A measure as crucial to your business as the tempo in a musical composition. Explore the rhythmic blend of adaptability, customer-centricity, and high margins in our latest blog on TableTalk https://lnkd.in/eSwTJ_tY#BusinessStrategy #CustomerExperience #CustomerLoyalty #BusinessInsights

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Will you be watching Ruby Speaking, the new call centre sitcom? 🎭Comedian Jayde Adams has created a new show for ITVX set in a Bristol call centre, in which she plays chaotic telephone ☎️ agent (the eponymous Ruby) navigating life and going "off script". It sounds pretty fun, but the reality of the contact centre environment and experience is changing - and it's becoming less and less about calls at all. In fact, with more ways for customers to engage with and feed back 🗪 to brands, organisations need a complete overhaul of their contact centre systems. For example, new research shared in PR Newswire has found that over 20% of customers will take to social media 📲 to complain about sub-par customer service, which can have a real impact on a brand's image. Similarly, Verint's own State of Digital Customer Experience report found that digital channels 💻 were increasingly becoming the conduit of choice for conveying queries, messages, and feedback to an organisation, with 48% preferring to reach out digitally. Clearly, the traditional idea of the call centre isn't a realistic representation anymore. Enter, Verint's Open CCaaS. In 2023, organisations need to break free 💥 from the traditional telephony-first approach, and stop thinking of other channels as "add ons" or "nice to haves". We've put together a whistlestop tour through the four biggest telephony-first challenges - as well as their solutions. Take a look today.#CCaaS #RubySpeaking #Comedy #CallCentre #CustomerExperience #CX #CustomerService

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White Paper: Learn how Orange has bet on Dolby technologies to build customer loyalty with a premium offering.

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Will you be watching Ruby Speaking, the new call centre sitcom? 🎭Comedian Jayde Adams has created a new show for ITVX set in a Bristol call centre, in which she plays chaotic telephone ☎️ agent (the eponymous Ruby) navigating life and going "off script". It sounds pretty fun, but the reality of the contact centre environment and experience is changing - and it's becoming less and less about calls at all. In fact, with more ways for customers to engage with and feed back 🗪 to brands, organisations need a complete overhaul of their contact centre systems. For example, new research shared in PR Newswire has found that over 20% of customers will take to social media 📲 to complain about sub-par customer service, which can have a real impact on a brand's image. Similarly, Verint's own State of Digital Customer Experience report found that digital channels 💻 were increasingly becoming the conduit of choice for conveying queries, messages, and feedback to an organisation, with 48% preferring to reach out digitally. Clearly, the traditional idea of the call centre isn't a realistic representation anymore. Enter, Verint's Open CCaaS. In 2023, organisations need to break free 💥 from the traditional telephony-first approach, and stop thinking of other channels as "add ons" or "nice to haves". We've put together a whistlestop tour through the four biggest telephony-first challenges - as well as their solutions. Take a look today.#CCaaS #RubySpeaking #Comedy #CallCentre #CustomerExperience #CX #CustomerService

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In the age of #digitaltransformation, customer expectations have shifted. 🗣They want:🎵 No more hold music👩💻 Self-service options ☑️ Real-time transparencyHear from industry experts at AIG Warranty, IDC and ServicePower on how organizations are adapting to meet these new demands 🎧 at https://ow.ly/Xhu650PVVsv#CustomerExperience #DigitalTransformation #IndustryInsights

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So just where are you on this journey? Why not talk to people who have helped many others achieve their goals.

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Will you be watching Ruby Speaking, the new call centre sitcom? 🎭Comedian Jayde Adams has created a new show for ITVX set in a Bristol call centre, in which she plays chaotic telephone ☎️ agent (the eponymous Ruby) navigating life and going "off script". It sounds pretty fun, but the reality of the contact centre environment and experience is changing - and it's becoming less and less about calls at all. In fact, with more ways for customers to engage with and feed back 🗪 to brands, organisations need a complete overhaul of their contact centre systems. For example, new research shared in PR Newswire has found that over 20% of customers will take to social media 📲 to complain about sub-par customer service, which can have a real impact on a brand's image. Similarly, Verint's own State of Digital Customer Experience report found that digital channels 💻 were increasingly becoming the conduit of choice for conveying queries, messages, and feedback to an organisation, with 48% preferring to reach out digitally. Clearly, the traditional idea of the call centre isn't a realistic representation anymore. Enter, Verint's Open CCaaS. In 2023, organisations need to break free 💥 from the traditional telephony-first approach, and stop thinking of other channels as "add ons" or "nice to haves". We've put together a whistlestop tour through the four biggest telephony-first challenges - as well as their solutions. Take a look today.#CCaaS #RubySpeaking #Comedy #CallCentre #CustomerExperience #CX #CustomerService

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🎶 Navigating Yamaha Customer Service for Seamless Solutions 🎵https://lnkd.in/gBKMPpyfWhen it comes to musical instruments and audio equipment, Yamaha stands as a symbol of quality and precision. 🎹 Should you encounter any challenges or have inquiries, the Yamaha Customer Service Number & Support is your key to a harmonious resolution. 🎧Expert Guidance for Musical Brilliance:Yamaha's Customer Service Number connects you with knowledgeable experts who understand the nuances of musical instruments and audio gear. Get advice on everything from instrument maintenance to troubleshooting technical issues. 🎸🎤Instrumental in Problem Resolution:Facing a glitch with your Yamaha product? The customer service team is instrumental in providing quick and effective solutions, ensuring your musical experience remains uninterrupted. 🎵🔧Tuned into Your Needs:Yamaha Customer Support is attuned to your specific needs. Whether you're a seasoned musician or a beginner, expect personalized assistance that caters to your level of expertise and requirements. 🎼👂Seamless Technical Support:Technical issues can be complex, but with Yamaha's support, navigating them becomes seamless. The customer service team provides step-by-step guidance to troubleshoot and resolve technical challenges efficiently. ⚙️🛠️Product Inquiries Simplified:Wondering about product features, compatibility, or warranty information? Yamaha's customer service is your go-to resource for product inquiries, ensuring you make informed decisions. ℹ️🤔Quick Dial for Musical Solutions:The Yamaha Customer Service Number is your quick dial for musical solutions. Save time and energy by reaching out directly to the experts who can guide you through any product-related queries. 📞💬Encore of Support:Yamaha's commitment to customer satisfaction is an encore of support. Enjoy ongoing assistance, even after your initial purchase, as you explore and maximize the potential of your Yamaha products. 🌟🔄Note-Worthy Community:Connect with a note-worthy community of Yamaha enthusiasts. Share experiences, tips, and insights with fellow musicians through Yamaha's customer support channels, fostering a community that appreciates the art of sound. 🤝🎵#Yamahacustomerservice #CustomerServiceSymphony #MusicalSolutions #YamahaSupport #TechSupportTune #yamahaSoundAdvice #yamahacustomersupport #Yamahasolutions #getmehuman #yamahanumber #yamahasolutions

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Quick question: 🤔 Why are callback features NOT an automatic feature of all customer service lines, especially government customer service lines that are bound to take a long time to get answered? ☎ Give people back their time. ⌛️ Install a callback feature. It's 2023. No reason to listen to annoying hold music for 45 minutes. 🎵🙉Once we're on the topic, if you are going to force people to listen to hold music for 45 minutes straight, stop interrupting the music with a "quick" announcement about how we can get access to certain features on your website. We already tried that, and it didn't help.Extra negative points if the announcement sounds like someone picking up the phone, so every two minutes, you think someone is answering even though it's still the hold message. 📞😠Has this happened to you?#CustomerService #TimeSaver #CallbackFeature #HoldMusic #CustomerExperience #GovernmentServices #Efficiency #2023 #Annoying #CustomerSupport #Improvement #PhoneEtiquette #Productivity #ServiceExperience #HoldTime #Frustration #CustomerCentric #TimeManagement

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